FAQs

Check out the frequently asked questions that we get from our patients:


How do I make an appointment?

If you wish to make an appointment, please contact our secretary via email (admin@buckinghamshirefootandankle.com) or call

If you would like more information about the treatment offered, then email us at admin@buckinghamshirefootandankle.com


Do I need a referral letter?

If you are paying for your own treatment, then a referral is not necessary although in general it is preferred. The majority of insurers will require a GP referral before authorising a consultation, investigations or any treatment. Many of my referrals come from physiotherapists and some insurers will now accept that mode of referral.


Do I need private medical insurance to be seen?

No. While most people being treated in the private sector will have insurance cover, an increasing number are choosing to fund their own treatment. There are a variety of ways to pay for treatment but in general the hospital would require payment for surgery in full in advance.


What if I am funding my own treatment?

If you are planning to fund your own treatment and would like to obtain an estimate of costs, there is no need for a referral and we are happy to base an estimate on the information you are able to provide.


Are you recognised by my insurance company?

We are recognised by all the major insurance companies as a Consultant Orthopaedic Surgeon. There are a large number of policies that cover differing aspects of care and we would recommend you ensure that you understand what is and is not covered under your particular policy.


Do I need prior authorisation from my medical insurer?

It is always useful to obtain a pre-authorisation number from your insurer before the day of your visit to a hospital or clinic. We work with all of the major health insurance companies and if at the time of making an appointment if you are unfamilar with the procedure, we will be happy to explain how to go about contacting your insurer.


Are your fees fully covered?

Yes. Our fees are usually covered in full by insurers, apart from your policy excess. However, there are many different insurance policy products and some of them may not cover the entire fee. We would advise you to check with your insurer before proceeding with any treatment.


How is surgery organised?

Should any surgery be necessary, a convenient time will be organised based on the nature of the operation, the necessary rehabilitation and the recovery time.

Operative procedures all have a code that insurers and hospitals use and you are advised to obtain an authorisation number beforehand if using insurance.


How long will I be in hospital?

The majority of our operations are done as a day case, very few require a stay in hospital. Although insurers and hospitals will place an expected length of stay on any procedure, it is in general better to keep any inpatient time to a minimum. You will be discharged as soon as safe and able.


Will I need any painkillers?

Painkilling (analgesic) and anti-inflammatory drugs play an important part in your rehabilitation following surgery. They help to control pain and swelling, enabling you to carry out your exercises and increase mobility. You will be provided with a supply of medication to take away after your operation.


What follow up will I receive?

The number of further consultations you need will depend on the operation you have had and how closely we need to monitor your progress. In general, we aim to continue to see you until you have fully recovered from any procedure.


What should I do in an emergency?

Although we aim to provide as complete a service as possible, we are unable to guarantee 24/7 cover. If you have urgent queries you should call the ward nurse initially or our secretary. If available, we will organise to see you. If we are unable to organise a review, a safe alternative plan will be made.